»» I accept payments through Paypal and credit cards, debit cards, Etsy gift cards and some international payment methods supported by Direct Checkout. ««

~ Paypal payments:
You can use a credit card through PayPal without being a registered member.
Just select the Paypal option during checkout; after submitting your order click the “pay now” button; scroll down to the option 'Pay with credit or debit card without having to sign up for a Paypal account'.

~ Direct Checkout:
Just use the payment method that combines with you!

~ Bank transfers for Portuguese customers, please contact me before purchase, so I can tell you how to proceed. You'll receive an email with all the information and will have 3 days to make payment or the order will be cancelled.


:: To avoid any delays, make the payment within 48hours after placing your order.
If not and no communnication is done to explain the late payment, the order will be cancelled and the item relisted ::

To prevent bruising and breaking, all the candles are shipped wrapped in bubble wrap paper and/or packaged, sent in a envelope/box of CTT (Portuguese Post).
If written in the candle description, the candle is sent wrapped and packaged in a handmade box, besides the CTT package.
I will always use CTT package box in order not to increase the shipping price.

My products are shipped worldwide from Portugal (Europe) in PRIORITY AIRMAIL with tracking number. The register allows you to search and follow your package when in move.
:: After shipping a convo is sent with the tracking number and the link to the CTT tracking page ::

The shipping prices are a bit high but you will receive your item in:
(shedules according to the Portuguese Mail Services)
Portugal: up to 1/3 days
Europe: up to 3/10 days
Other places: up to 5/20 days

=> Due to some changes in the Mail services, processing and delivering time has increased. Thank you in advance for your patience! <=

Also you benefit from the following advantages:
- Special and priority treatment;
- Individual control;
- Receipt given upon acceptance in the CTT post office;
- Bar code with an unique identification number;
- Insurance included in the price in case of loss and despoilment.

»» BE AWARE I do not accept responsibility for eventual duties or costume fees ««

If you need/want normal mail let me know before placing an order. A custom order with different shipping prices will be listed specially for you.

I will ship to the address provided to me by Paypal, unless stated otherwise during the order placement in "message to seller" or through convo.
The same applies in case of a gift and you wish to be delivered straight to the receiver.


:: I always appreciate feedback from the client and a warning when the package arrives ::

PLEASE BE AWARE:
My shop tagline is 'Handmade, Handpoured, Handshaped and Handcarved Candles', which means I make each candle without pouring machines or any other electric device, except for a gas stove.

:: Each candle has its flaws and that is what makes each one unique and beautiful ::
Please spare some moments looking at the photos and if you still have questions do not hesitate in contacting me, I am happy to answer.


CANDLE SAFETY RULES:
- Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep.
- Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
- Keep candles out of the reach of children and pets.Do not place lighted candles where they can be knocked over by children, pets or anyone else.
- Always use a candleholder specifically designed for candle use. The holder should be heat resistant, sturdy and large enough to contain any drips or melted wax.
- Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire.
- Always burn candles in a well-ventilated room. Don't burn too many candles in a small room or in a "tight" home where air exchange is limited.
- Place burning candles at least three inches apart from one another. This is to make sure they don't melt one another, or create their own drafts that will cause the candles to burn improperly.
- Use a candle snuffer to extinguish a candle. It's the safest way to prevent hot wax from splattering.
- Make sure a candle is completely extinguished and the wick ember is no longer glowing before leaving the room.
- Extinguish a candle if it smokes, flickers repeatedly, or the flame becomes too high. The candle isn't burning properly and the flame isn't controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.


***All images used on this site are the property of Pavios & Parafina. Using them in any way without permission is a strict violation of copyright law.***

** Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

** Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

** Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

** Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

** Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

** Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.